Faq
Ordering & Payment
How can I place an order?
Simply browse our collection, select your desired items, choose your size and color (if applicable), and proceed to checkout. You'll receive an order confirmation via email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for your convenience.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your payment information. We never store your full credit card details on our servers.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days). Shipping costs vary depending on your location and chosen method.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination, typically taking 7-14 business days.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with tags attached, and in original packaging. Please contact us at [email protected] to initiate a return.
How do exchanges work?
For size exchanges, please return the original item following our return process and place a new order for the correct size. We'll process your refund once we receive the returned item.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. It may take additional time for your bank to post the credit to your account.
Product Care
How should I care for my garments?
Each product comes with specific care instructions on its label. Generally, we recommend gentle machine wash or hand wash in cold water, and air drying to maintain quality.
Do your products run true to size?
We provide detailed size charts for each product category. Please refer to these measurements for the best fit, as sizing may vary slightly between styles.
Contact & Support
How can I contact customer service?
For any questions not covered here, please email us at [email protected]. Our team typically responds within 24-48 hours.
Do you offer styling advice?
Our team would be happy to provide styling suggestions for our collections. Feel free to reach out with your questions at [email protected].