Refund policy

Refund Policy

At NoirSiren, we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, you may be eligible for a refund under the following conditions.

Eligibility for Refunds

  • Items must be returned within 30 days of delivery
  • Products must be unused, unworn, and in original condition with all tags attached
  • Original proof of purchase (order number) is required
  • The following items are not eligible for return:
    • Underwear (for hygiene reasons)
    • Items marked as "Final Sale"

Return Process

  1. Contact our customer service team at [email protected] initiate your return
  2. You will receive return instructions and a Return Authorization Number
  3. Package your item securely with the original packaging
  4. Ship the item back to us using a trackable shipping method

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Timeline

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method
  • Depending on your financial institution, it may take additional time for the refund to appear on your statement

Exchanges

We currently do not offer direct exchanges. To exchange an item:

  1. Return the original item following our standard return process
  2. Place a new order for the desired item

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/defective item and packaging
  • We will arrange for a replacement or refund at no additional cost to you

Policy Updates: NoirSiren reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.